Refund policy

Marsa Mart – Return & Refund Policy

We want you to be completely satisfied with your purchase from Marsa Mart. If you are not happy with your order, we're here to help.

Return Window You may request a return within 3 days of receiving your order. After 3 days, we are unable to accept return requests.

Eligibility for Returns To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Items that are damaged, used, or not in their original packaging may not be accepted.

Non-Returnable Items Certain items are non-returnable, including sale items, perishable goods, and any product marked as final sale at the time of purchase.

How to Initiate a Return To start a return, please contact us via WhatsApp within the 3-day window. Our team will guide you through the process.

Refunds Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges If you received a defective or incorrect item, we will gladly exchange it at no additional cost.

--- Marsa Mart 📱 WhatsApp: +971 56 255 8428